Greyhound update

I guess nobody really cares, ’cause nobody reminded me to post an update to this post  😉  Guess I’ll go eat worms.

Or I’ll just post it and let you feel guilty on your own time.

So, apparently Peter Pan  Bus Lines was responsible for that leg of the trip.  On August 23 we received a bus ticket from them. 

From Albany to Framingham.

We live 2 and 1/2 hours from Albany and 4 hours from Framingham.

We mulled that over for a while and my husband made a few unsuccessful phone calls.

On September 14th, I emailed them this:

My son (who is a minor, 16 years old), had a bus ticket that was supposed to take him from our home in central NY state to Framingham, Massachusetts.  The bus left a half an hour late.  My son missed his connection and the bus left without him!  The solution that was given to him was to either wait for several hours for the next bus to Framingham, OR to take a bus directly into the city of Boston and go from there to Framingham.  This is unacceptable for any passenger to have to deal with this, but particularly WRONG that a minor is put in this position.  When we sent a complaint form in, the Peter Pan bus line issued a ticket for my son from Albany to Framingham.  This is a ridiculous response to our complaint.  First of all, what good is a ticket from Albany to Framingham going to do for us, when we live in central NY state?  The compensation should be for the full route or the full ticket price.  Second of all, since Greyhound is the company which sold us the ticket that was supposed to take him all the way from central NY state to Framingham, then it should be Greyhound that is responsible for the compensation.  Greyhound should not be selling bus tickets that are to a place that is not serviced by their company!
We expect full compensation.

On October 26th this is the reply we received:

Thank you for contacting our office with your concerns. We apologize for the delay in responding to your e-mail.

We are in receipt of your request for a refund.

In order for us to evaluate your request, we will need a birth certificate showing that passenger is 16 years old by the date of the trip. On receipt of this information, we will proceed with your request. 

Please forward the requested information along with this letter to.

Greyhound Lines, Inc
P O Box 660362
Dallas, TX 75266-0689

We appreciate your business and look forward to serve your travel needs in the near future.

Shall I pause for a moment to let you think about whether you would send your child’s birth certificate to Greyhound?  No need to pause?  Then I shall continue with my response to the idjuts:

First, the fact that my son is a minor is purely incidental.  No customer should have to be treated in that manner. 
Second, we will not be sending a birth certificate to anyone.  Birth certificates are confidential information.  Asking for someone’s birth certificate is often a tactic of scammers.  There is absolutely NO reason for you to ask for his birth certificate.  His age has nothing to do with the situation.  It was only mentioned so that you would understand why he doesn’t address this problem himself.
 
Here is my letter from before, with the reference to his age omitted this time, so that you can see that we still expect proper compensation:
(Note to blog readers:  You don’t need to read the letter again.   You  probably understood the first time.  The repetition is for the idjuts at Greyhound). 
 
My son had a bus ticket that was supposed to take him from our home in central New York state, New York to Framingham, Massachusetts.  The bus left a half an hour late.  My son missed his connection and the bus left without him!  The solution that was given to him was to either wait for several hours for the next bus to Framingham, OR to take a bus directly into the city of Boston and go from there to Framingham.  This is unacceptable for any passenger to have to deal with this.  When we sent a complaint form in, the Peter Pan bus line issued a ticket for my son from Albany to Framingham.  This is a ridiculous response to our complaint.  First of all, what good is a ticket from Albany to Framingham going to do for us, when we live in central New York state?  The compensation should be for the full route or the full ticket price.  Second of all, since Greyhound is the company which sold us the ticket that was supposed to take him all the way from  central New York state to Framingham, then it should be Greyhound that is responsible for the compensation.  Greyhound should not be selling bus tickets that are to a place that is not serviced by their company!
We expect full compensation.

I asked my husband if that sounded indignant enough.

Because I signed his name to it. 🙂

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2 Responses to Greyhound update

  1. purplume says:

    That last line cracks me up. Best luck with this. You sound powerful and clear about the details.

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